Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs



Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The OPEX Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.



A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The OPEX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.



A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Featured Speakers

Sandeep Srivastava

Principal Program Manager Lead for Visio

Gregory North

Founder & President
Globe North

Maria Elshamy

Managing Director

Jason Schulist

Vice President, Continuous Improvement
Appvion, Inc.

Jefferson Stark

VP Business Solutions
Firmenich Inc.

Chris Jorgensen

VP Global Operational Excellence

Clint Westbrook

VP Global Operational Excellence

Raymond Poinsette

Director Process Improvement
Beaver Street Fisheries

Ines Dahne-Steuber

VP Operational Excellence
Fresenius Kidney Care

Christy Hartner

Senior Vice President
Commerce Bank

Caroline Hon

Director Process Engineering
National Grid

Peggy Fry

Head of Quality Programs

Mark Waight

Director Operational Excellence
Edward Jones

Donald Kuk

Vice President, Global Business Transformation

Bella Englebach

Senior Director Strategic Business Improvements
Johnson & Johnson

Stuart Baltman

Assistant Vice President Program Management and Process Improvement
CIBC Mellon

James Casey

Program Director, IBM Offering Management - Process Transformation

Alan Zimmerman

Business Process Architect

View All Speakers

Who Attends the OPEX Exchange?

Download Attendee List

The Unique Exchange Format

Watch this short video to get understanding how the Exchange format can work for you, tailored to your needs, you can see how our model has turned into a globally successful way of helping professionals like yourself network, benchmark and facilitate business strategy.

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